We are honored to be a New York Alfa Romeo Dealer of the Year
Across New York, Gold Coast Maserati Alfa Romeo is Best-reviewed by Alfa Romeo Shoppers.
Great Neck, NY – 2/2/2021 – Gold Coast Maserati Alfa Romeo is awarded a 2021 Dealer of the Year Award and Consumer Satisfaction Award by DealerRater, a leading car dealer review and reputation management platform and a company of Cars.com Inc. (NYSE: CARS). Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews. See the full list of winners U.S. and Canada.
“More than one million car shoppers wrote a review on DealerRater.com in 2020, recognizing those dealerships that strived for an outstanding customer experience, and Gold Coast Maserati Alfa Romeo stood out among peers in New York,” said DealerRater General Manager Jamie Oldershaw. “In today’s stay-at-home economy it is critical for dealerships to deliver customer experiences that meet shifting shopper expectations and Gold Coast Maserati Alfa Romeo provided superior customer service in 2020.”
Top-Reviewed Dealers Prioritized Digital-First Services and Covid-19 Safety Protocols
Features such as online and video chat, at-home delivery, and virtual walkarounds were significant drivers of positive reviews. Forty-eight percent of winning dealers were badged on Cars.com and DealerRater.com for Home Delivery and Virtual Appointment.1
The Dealer of the Year Awards indicate the value car shoppers place on dealers’ adaptability to pandemic realities. Dealers who implemented Covid-19 health and safety protocols, such as masks, social distancing, and sanitization, received more positive reviews at a rate of nearly 30 to 1.2
Strong Dealer Engagement and Review Response Rate Critical for Success
The digital engagement of employees at dealerships proved especially critical this past year as car shoppers conducted the bulk of their research and vehicle purchase online. A shared habit of recognized dealers is the review response rate, with 80% of award-winning dealers responding to customers at double the average response rate.1 Dealers that go above and beyond traditionally respond within 24 hours.
Additionally, about 75% of winners provide their staff with Employee Profile Pages on DealerRater, which allows car shoppers to ask questions and connect with individual salespeople at a dealership before ever stepping on the lot.1
DealerRater Dealer of the Year Award Methodology
The DealerRater Dealer of the Year Awards are presented annually to the top U.S. and Canadian car dealers with 25 or more reviews based on categories such as customer service, quality of work, friendliness, pricing, and overall experience, key drivers of repeat and referral business. The scoring algorithm considers the dealership’s average DealerRater star rating as well as the total number of reviews written about the dealership during the 2020 calendar year.
1 DealerRater Internal Data, January 2021
2 DealerRater Internal Data, October 2020
Consumer Satisfaction Award Methodology
Consumer Satisfaction Awards are given to the top 10% of U.S. new-car dealers as well as independent and Canadian dealerships that earn at least 25 reviews and maintain a minimum average review rating of 4.0 out of 5.0 during the 2020 calendar year.
DealerRater, a Cars.com company, is a leading car dealer review and reputation management platform that empowers dealerships to efficiently grow their brands by accelerating, automating, and amplifying positive review generation across digital channels. By offering a product suite that allows qualified dealerships to manage their digital presence and build and maintain their online reputation, DealerRater helps dealers drive new customer connections every day, achieve higher SEO rankings, and, ultimately, generate higher-quality leads that close, faster. Founded in 2002, DealerRater reviews cover 44,000 U.S. and Canadian dealerships, including a network of more than 5,000 Certified Dealers, that reaches an audience of more than 34 million consumers each month.
About Gold Coast Alfa Romeo
Gold Coast Alfa Romeo brings luxury car ownership within reach of customers throughout Queens, New York, and the surrounding area. The dealership offers a catalog of some of the best new and pre-owned vehicles on the market, browsable online from home or in our beautiful showroom. Offering popular models like the Giulia sedan and Stelvio SUV, Gold Coast Alfa Romeo also prides itself on its team’s exceptional level of customer service and satisfaction.
Previous customers have praised the dealership for the quality of its vehicles, sales, and service, as well as the staff’s professionalism. Common points across many customer reviews include the dealership’s comfortable, no-pressure atmosphere and the friendliness and helpfulness of its staff. Prospective customers looking to buy or lease can shop and complete their purchases entirely online, with staff standing by to assist with more details and information as needed. Additionally, every purchaser receives access to a full suite of concierge services through the Experience More+ program from Experience Auto Group.
From sales to service, Gold Coast Alfa Romeo is committed to provide you with a premium experience in all areas. We look forward to serving you!
The Alfa Romeo brand, which got its start more than a century ago in Milan, has brought sleek style and high-powered glamour to the racetrack and highway. For many enthusiasts, the brand symbolizes the pure power and excitement of driving. Its now-classic models include the Alfetta 159, the 1950s darling of the Formula One racing circuit driven by champions such as Juan Manuel Fangio. Other historic favorites include the sporty 1970s Alfasud hatchback and the GTV6, which racked up a string of successes in the European Touring Car Championship in the mid-1980s. The brand’s legacy continues in the Giulia, Stelvio, and other models available today.
We are so very honored to be recognized by our clients and DealerRater as a New York Alfa Romeo Dealer of the Year for the first time! We look forward to providing stellar service to our customers again.
John Vogel, Director of Marketing
Gold Coast Maserati Alfa Romeo